Intaker/Case Manager – Homelessness Prevention (FT, Non-Exempt)

REPORTS TO: HPS Supervisor

COMPENSATION: $25.00/hr. to $28.00/hr. depending on skills and experiences

JOB SUMMARY: 

ICAN, located in San Jose, CA, is looking for a bilingual and bicultural English/Spanish or English/Vietnamese Case Manager to support our HPS (Homelessness Prevention System) Program.

The ideal candidate will be supporting families “at-risk” of homelessness through: financial assistance; temporary case management; and connections to resources and supports in the community. This individual must be: 1) a self-starter; 2) highly organized and detail oriented with strong communication skills; 3) experienced in case management; 4) understanding of and sensitive to the needs of low-income families; and 5) able to work flexibly, creatively, and with a growth mindset.

The HPS Case Manager will be working with low-income families to prevent or end homelessness by: 1) screening, assessing, and conducting intakes from prospective participants; 2) enroll families into the HPS program with all required documentations collected and completed; 3) provide enrolled families with temporary financial assistance; 4) provide families with strength-based case management to help them gain or maintain permanent housing; 5) connecting families to other community resources.

  • ICAN was founded in 2000 by three refugees of the Vietnam War with the mission to lend a helping hand to the families, friends, neighbors and fellow countrymen whom they left behind. While still maintaining our commitment to our charitable projects in Vietnam, ICAN has evolved throughout the years into an organization that supports and strengthens the local Vietnamese community in the Bay Area. Our US-based programs include positive parenting workshops, baby care classes, and kindergarten readiness programs. We also have community support programs such as: Women’ support group, Homelessness Prevention Program, Digital Literacy, to name a few. Learn more about out ECE programs.

    The mission of ICAN is to inform, engage, and inspire Vietnamese Americans to help raise the next generation of caring leaders through humanitarian programs, culturally responsive social programs, and community–based research.

  • 1) Outreach and Engagement: (5%)

    • Conducts client outreach at various community events

    • Establishes and maintains relationships with other community support agencies to networt client services

    • Attends all required agency, staff, and community-based meetings and trainings as needed

    2) Prescreening, assessment, and Intake: (55%)

    • Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.

    • Conducts HPAT interview and assessment to determine eligibility of HPS program

    • Collects and compiles necessary documents to verify eligibility and needs of client

    3) Case Management: (30%)

    • Manages a flexible case load of up to 30 or more households, including households receiving one-time financial assistance and households participating in case management

    • Provides case management to individuals and families by establishing goals and strategies to achieve client’s housing stability

    • Provides referrals in order to secure necessary services and support for clients: medical, Li-

    • HEAP, job training, housing, Law Foundation, etc.

    • Assists families with finding and securing new housing, when needed

    • Assists families with immediate crisis prevention, advocacy, problem-solving and other appropriate interventions, as needed

    • Provides client follow up to maintain and monitor housing stability

    • Stay informed of community resources available for HPS clients

    4) Data Management and Quarterly Reporting (10%)

    • Maintains case files and progress notes, adhering to professional standards and designated time frames

    • Maintains accurate, updated, confidential case files on ICAN’s secured database

    • Documents program activity, including prescreens, intakes, financial assistance, and case management into HMIS within one to 3 business day of activity

    • Submits quarterly narrative, data and other reports as needed

    • Perform other duties as assigned

    • Four-year degree in social work preferred or related degree with case management experience.

    • Bilingual and bicultural in English/Spanish or English/Vietnamese is required. (English/Spanish or English/Vietnamese speaker, with ability to read and write in English/Spanish or English/Vietnamese)

    • Strong organizational skills; ability to plan, organize, prioritize and multi-task. Ability to work with little direct supervision.

    • Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.

    • Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach

    • Computer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, Adobe, and the ability to quickly learn and develop proficiency with tracking database systems

    • Candidate should be passionate and have commitment to building communities and promoting civic engagement.

    • Candidate should have a willingness to learn and a growth mindset.

    • Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged.

    • Must be able to lift 25 pounds as the service is sometimes physical. For example, setting up for events which may require transporting or lifting equipment and materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.

    • Must be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend offsite events throughout the county, as appropriate

    • Must be able to work a flexible schedule, which includes evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.

    LICENSES, CERTIFICATIONS, REGISTRATIONS:

    Must possess a valid California Driver’s license, reliable transportation and current auto insurance

    OTHER QUALIFICATIONS: 

    • Must be at least 18 years of age with permit to work in the US

    • Clearance of fingerprint background check 

    • Must have valid TB screening and COVID19 Vaccination

    • Salary commensurate with experience.

    • 100% employer-funded comprehensive medical and dental coverage.

    • 15 days PTO and 12 paid holidays.

    • 403(b) Retirement Plan

    • Significant opportunities for professional development and growth.

TO APPLY:  

If you have questions, send inquiries to: mylinh.hado@ican2.org or call 510 468 6288.

Please submit application package to: mylinh.hado@ican2.org.  

  • Cover Letter

  • Resume

  • 3 References (name, contact number, email)

  • School transcript (if recent graduate)

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. In order to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.


ICAN is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.